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Frequently Asked Questions

Clear information to help you feel confident about your living experience.
What should I do to confirm my booking?

Applicants may submit an enquiry to receive an application form and await official confirmation from Taylor’s Hostel Management regarding room availability. Please note that submission does not guarantee the desired room type at the selected location. Upon receiving a room offer, applicants must decide whether to accept it. Upon acceptance, a RM500 non-refundable application fee and a RM3,500 deposit must be paid to secure the room. Once payment is made, the RM500 application fee remains non-refundable in case of cancellation.

When should I remit the balance of full payment?

Full payment should be made 21 days before check-in.

What is the rental payment schedule?

Rental payments are due every six (6) months and must be paid before the 1st day of the following 6-month interval.

What should I do if I wish to cancel my booking?

Please submit a letter of cancellation along with supporting documents (if any) to Taylor’s Hostel Management at least one (1) month before the commencement of their course. This is subject to approval of the Management.

What is the rental payment schedule?

Applicants may submit an enquiry to receive an application form and await official confirmation from Taylor’s Hostel Management regarding room availability. Please note that submission does not guarantee the desired room type at the selected location. Upon receiving a room offer, applicants must decide whether to accept it. Upon acceptance, a RM500 non-refundable application fee and a RM3,500 deposit must be paid to secure the room. Once payment is made, the RM500 application fee remains non-refundable in case of cancellation.

Can I stay less than one year? What is the minimum duration of the tenancy agreement?

All new residents are required to sign an initial tenancy agreement for a minimum of one (1) year or twelve (12) months. Upon fulfilling the one (1) year tenancy agreement, residents must renew their tenancy with Taylor’s Hostel Management at least three (3) months before their tenancy expires. Renewed tenancies must be minimum 6 months, subject to room availability and the approval of Taylor’s Hostel Management. Shorter rental periods may be considered, but only with a valid reason and proper documentation.

Is there a penalty if I check-out before the tenancy is due?

Yes, the deposit and all advance rental paid will be forfeited.

Is the deposit refundable?

The RM3,500 deposit is refundable upon the following conditions: The applicant cancels the room booking with written notice a minimum of one (1) month before the PROGRAMME COMMENCEMENT DATE, OR The applicant fulfils the initial one-year tenancy agreement, and subsequent renewed tenancy (if any).

When will my deposit be returned?

A final room inspection will be carried out once the student has checked-out, to determine any damages in their room/unit. If there are no damages, the deposit will be processed and returned within twenty-one (21) working days from their check-out date.

Why is there a stamp duty charge?

This is part of Taylor’s Group Legal stamping compliance and a standard requirement under the Malaysian Stamp Act 1949. All tenancy agreements in Malaysia must be stamped to be legally recognised.

Who pays for the stamp duty?

The stamp duty is to be borne by the tenant, as required under Group Legal guidelines.

When will the stamp duty be collected?

It will be collected together with your renewal payment (or upon signing for new applicants).

How much is the stamp duty?

The stamp duty amount is based on the tenancy agreement and has already been stated in the Application Form (T&Cs). The same amount will apply for renewals.

Does this apply to renewals as well?

Yes. The requirement applies to both new applications and renewals for the 2026 tenancy cycle.

How is the safety and security of the hostel?

Each location is within a gated community and guarded by 24-hour security services with CCTV surveillance.

Why wasn’t stamp duty collected previously?

The government’s new 2026 Self-Assessment System (SAS) provides clearer requirements for stamp duty on tenancy documents. In line with this update, Group Legal has formalised the stamping compliance requirement for all tenancy agreements starting from the 2026 cycle. Under the updated framework, tenants and landlords are now required to comply with: Mandatory stamping for tenancy documents Digital audit tracking by LHDN Mandatory stamping for tenancy documents To ensure all agreements remain legally valid and protected under the new framework, stamp duty collection will now be enforced for the 2026 tenancy cycle.

Are there food outlets nearby?

Yes, there are restaurants, cafés, and fast food eateries located in Syopz Mall as well as within the immediate vicinity of the campus. Online food delivery is also available.

Do you provide laundry or cleaning services?

A coin-operated laundromat is available within Syopz Mall at LG2-11. For U Residence, Taylor’s Hostel Management provides basic housekeeping for common areas only, such as the dining area, washroom, and kitchen. For Ruemz, Taylor’s Hostel Management provides basic housekeeping for common areas, rooms, and bathrooms.

Is cooking allowed?

All residents in U Residence & Ruemz are welcome to use the Common Kitchen located on the 1st Floor of U Residence. Cooking is only allowed in U Residence apartments WITH kitchenette. A microwave is provided in all U Residence apartments for reheating food and hot drinks. NO COOKING IS ALLOWED INSIDE ALL ROOMS!

Do you provide internet access?

Residents will be able to access their student WiFi within the premises, which has been regulated for educational learning.

Can I choose who I live with?

Please let us know your preferences in the Application Form or via email, although this cannot be guaranteed. We will try our best to fulfil this request, subject to current availability and on a first-come-first-served basis. Please note that if we are unable to accommodate your preferences, your booking will not be canceled.

Can I choose where my room is in the apartment/building?

Please let us know your preferences in the Application Form or via email, although this cannot be guaranteed. We will try our best to fulfill this request, subject to current availability and on a first-come-first-served basis. Please note that if we are unable to accommodate your preferences, your booking will not be canceled.

What are the general accommodation rules?

All residents must abide by the House Rules, which include respecting each other’s customs, race, religion, and social obligations. Offenses such as smoking, gambling, bad behavior, and vandalism (as stipulated in the Student Handbook provided upon check-in) are STRICTLY PROHIBITED and will lead to penalties, fines, or even eviction. Residents caught fighting, stealing, or possessing or consuming illegal drugs or alcohol will be asked to leave the premises IMMEDIATELY and reported to the proper authorities.

Why was Prepaid Air Conditioning implemented?

We discovered that an increasing number of residents tend to leave electrical appliances running, particularly their air conditioner, even when they are not in their room. The consistent dampness in the room encouraged the growth of mold and mildew along the walls and ceilings, which raised maintenance issues. Prolonged exposure could also lead to health problems in the long run.

Will residents be given complimentary hours for air conditioning usage?

Taylor's Hostel Management will be providing 180 complimentary hours of air conditioning usage. Once residents’ usage exceeds this amount, they will need to top up to continue using their air conditioning. Residents are advised to practice moderation and use the ceiling fan to supplement their usage.

Will residents be refunded for any unused hours for air conditioning?

Only unused hours gained from top-ups are eligible for refund upon check-out. Unused complimentary hours are not refundable nor exchangeable for cash.

How much should I top up?

Top-ups are available in RM10, RM20, and RM50 denominations. Each top-up of RM10 provides roughly 25 hours of air conditioning usage.

Where can I top up? And what should I bring?

Top-ups are available at the Prepaid Kiosk near U Lounge, next to the PopBox. Bring your Resident ID card and exact change.

What is included in my first payment?

Your first payment includes the RM500 non-refundable application fee, the RM3,500 deposit, stamp duty (paid by the tenant) and six months’ advance rental. The exact total depends on your room type and is shown on the U Residence and Ruemz pages. The full balance is due 21 days before check-in, and rental after that is billed every six months.

How safe is Taylor’s Residence for my child?

Taylor’s Residence is within a gated and guarded community with 24-hour security and AI-CCTV surveillance covering all floors and entrances. Building access is controlled, and live-in housemasters provide 24-hour on-site support. Taylor’s Hostel Management (THM) has a No Visitor Policy: non-residents, including non-Taylor’s students, are not allowed to enter the residential premises. Parents and next-of-kin can meet residents at designated common areas, such as the THM Office or U Lounge, with prior visitation approval from the Management Office. Parents can reach the housemasters on +60 12-511 7432 or +60 12-511 7942, or Security on +60 12-511 7164.

Who helps residents if there is an emergency at night?

On-site security and live-in housemasters are available overnight. Residents should contact the housemasters (wellbeing ambassadors) on +60 12-511 7432 or +60 12-511 7942 (call or WhatsApp), or Security on +60 12-511 7164. For medical emergencies, call local emergency services on 999 and inform residence staff or a housemaster immediately.

What do live-in housemasters do?

Taylor’s Residence has 3 live-in housemasters who provide 24/7 on-site support for residents, working alongside Residents’ Welfare Support through the R!SE programme. Parents can contact a housemaster on +60 12-511 7942 (call or WhatsApp).

How does the R!SE Residential Living Programme support students?

R!SE is Taylor’s Residence’s residential living programme. It supports residents’ physical, social, emotional and intellectual wellbeing through curated programmes, community events and activities. In 2025, resident satisfaction was 96%, with a Net Promoter Score (NPS) of +46.

What amenities are included for residents?

Residents have access to amenities and services that support living, learning and wellbeing. These include study spaces (meeting rooms and dedicated study areas at U Lounge and Ruemz), relaxation spaces (U Lounge with TV, music and games facilities, and U Garden, a green outdoor space), a Common Kitchen, complimentary access to UniGym and the swimming pool, and Wi-Fi for learning and daily connectivity. Prepaid air-conditioning includes 180 complimentary hours per room, with top-ups available. Just below the residence are a clinic, a bank, convenience stores and more than 40 F&B outlets and retail stores, plus a coin-operated laundromat at Syopz Mall (LG2-11). Housekeeping covers common areas at U Residence, and common areas, rooms and bathrooms at Ruemz. PopBox parcel lockers and vending machines for everyday essentials, merchandise and snacks are also available.

Do residents have access to the gym and swimming pool?

Yes. Residents get complimentary access to UniGym and its swimming pool, on Level 1 of Syopz Mall. Opening hours are 7.00am to 10.00pm Monday to Friday and 9.00am to 6.00pm on Saturday; UniGym is closed on Sunday. Residents need to show their resident card to enter.

What are the quiet hours and visitor rules?

There are no set quiet hours, but residents should avoid making loud noise at any time and must follow the House Rules, which include respecting others’ customs, race and religion, and no smoking, gambling, vandalism, illegal drugs or alcohol. For privacy, health and safety reasons, non-residents are not allowed to enter the hostel premises. Parents and next-of-kin can meet residents at designated common areas, such as the THM Office or U Lounge, with prior visitation approval from the Management Office. THM reserves the right to inspect the bags or personal belongings of anyone entering or leaving the premises, to deny entry or ask any visitor to leave at any time, and to revoke visiting privileges without prior notice.

What’s the difference between en-suite, twin and kitchenette rooms?

En-suite rooms have their own attached bathroom (without a kitchenette). Twin rooms are shared by two residents. Kitchenette units (selected U Residence apartments) allow cooking in the unit. All other rooms, including Ruemz, use the Common Kitchen, and cooking inside rooms is not allowed. You can compare room sizes, monthly rental and first-payment totals on each room card.

Is the Ruemz refurbishment complete?

Yes. The Ruemz refurbishment has been completed. No Ruemz rooms are available at this time.

How do I apply for Taylor’s Residence?

1) Submit an enquiry through the Contact Us page or a room page. 2) Taylor’s Hostel Management sends you an application form and confirms availability (an enquiry does not guarantee a room type). 3) If you accept the offer, pay the RM500 application fee and RM3,500 deposit. 4) Pay the rest of your first payment 21 days before check-in. 5) Use the methods on the Payment Options page and email your payment slip to residence@taylors.edu.my.

Do you offer accessible rooms or support for students with disabilities or special needs?

Yes, we have provisions for students with disabilities or special needs. When applying, students should state their medical conditions on the application form and provide relevant supporting documents. For full details, see the Students with Special Needs Policy on our Resources page.

How should parents tell you about special requirements?

Please state any special requirements on the application form, or email residence@taylors.edu.my before accepting your room offer, so the team can advise on suitable rooms and support. Room allocation is subject to availability.

What’s the difference between living on campus and off campus?

Living on campus at U Residence or Ruemz puts students close to Taylor’s University in a purpose-built residence managed by Taylor’s Hostel Management, with 24-hour security, live-in housemaster support and the R!SE Residential Living Programme, which supports physical, social, emotional and intellectual wellbeing through structured programmes, activities and community engagement. Students may also choose Taylor’s off-campus partner properties, including Sunway Waterfront Residence, Sunway Resort Hotel Balcony Studio and YOIHO Dorsett Waterfront, which offer more flexibility in location, living arrangements and price. Shuttle service details are available on Taylor’s University’s website. Private accommodation is also available in the surrounding areas, although the level of management, support, security and student-focused programming varies by property.

Does Taylor’s Residence manage the off-campus partner accommodation?

Yes. Taylor’s Residence manages selected parts of the arrangement for our off-campus partner properties, including booking and tenancy coordination, contracts and resident-related enquiries. The property operators are responsible for the day-to-day running of the building, including facilities, maintenance and property management. Transport or shuttle services, where provided, vary by property and follow each property’s schedule.

Rental Rates Adjustment FAQs

Why is the rental increasing?

The rental rates were reviewed to ensure we can continue providing a safe, well-maintained, and supportive living environment for all residents. The adjustment reflects the operational requirements needed to maintain service standards and to sustain the facilities, services, and support systems that contribute to a positive residential experience.

Do I still need to pay rental during semester break?

Yes. As stated in the tenancy agreement, rental applies throughout the full contracted period (12 months), including semester breaks. This keeps your room reserved exclusively for you.

Can rental be paused, reduced, or refunded if I am not staying during the break?

No. The tenancy agreement does not provide for rental rebates or suspensions during semester breaks or periods of absence.

What if I can’t continue with my current room type?

You may explore alternative room types and price options available. Our team can help guide you through these options. Please reach out to us via residence@taylors.edu.my or come to us at the management office, Level 1.

Who should I contact for rental-related questions?

Please contact Mr. Tay Chuinyong.Tay@taylors.edu.my or Ms. Cham via residence@taylors.edu.my.

When will I be informed about future rate changes?

Residents will be notified prior to their renewal cycle, along with the updated rate information.

Resident's Voices

Real stories from our global student community.
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I made my closest friends here. The study rooms and social spaces make it easy to balance focus and fun.

Lobanova Alisa

Azerbaijan

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Moving to a new country was scary, but the residence team made it feel like home from day one. The support is amazing.

Navl Adeel

Pakistani

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The community events helped me meet people from so many countries. It’s the most social place I’ve ever lived.

Sanjana Maria Deevya Sooknah

Canadian

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Taylor's Residence programs helped me gain valuable skills, improved my leadership, personal and professional growth.

Cheng Wan Ying

Malaysia

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I made my closest friends here. The study rooms and social spaces make it easy to balance focus and fun.

Lobanova Alisa

Azerbaijan

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The support system here has definitely helped me manage school pressures better and maintain my focus.

Rayhan Rizwan

India

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Moving to a new country was scary, but the residence team made it feel like home from day one. The support is amazing.

Navl Adeel

Pakistani

Smiling woman with glasses wearing a white collared shirt and black sleeveless sweater sitting on a green couch with plants in the background.
Yellow five-pointed star shape with rounded edges and a small circle in the center.Yellow five-pointed star shape with rounded edges and a small circle in the center.Yellow five-pointed star shape with rounded edges and a small circle in the center.Yellow five-pointed star shape with rounded edges and a small circle in the center.Yellow five-pointed star shape with rounded edges and a small circle in the center.

The community events helped me meet people from so many countries. It’s the most social place I’ve ever lived.

Sanjana Maria Deevya Sooknah

Canadian

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Taylor’s Residence is recognised for delivering award-winning student living experiences that go beyond accommodation, with a strong focus on wellbeing, life skills development, and meaningful community building.
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